When you request quotes, we share your enquiry and contact details with up to three matching testers. Your quote request is not published in the directory.
Who is responsible for your information?
LevHQ is operated by HQ SOFTWARE LTD, company number 17341989. We are the controller of the personal data described here. Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX.
Contact support@hqsoftware.app about this notice or your personal data.
What we collect and why
Finding a tester and requesting quotes
A postcode search uses the postcode you enter to find nearby companies. A quote request includes your name, email, site postcode, number of systems and timing, and, if you give them, your company name, phone number, industry and message. We use these details to find testers, send the enquiry and provide a confirmation.
We use this information to provide the service you request. Where you act for an organisation, our legitimate interest is handling its enquiry and connecting it with testing companies. Optional fields are marked on the form. Without the other fields we cannot process the request.
Accounts, listings and reminders
We store account details, protected login credentials and the information you add to your profile or sites. Tester listings can include business contact details, service areas, logos and company-supplied qualifications. Published profiles are public.
Some directory entries begin with information from publicly available company websites and business directories. We use it in our legitimate interest of maintaining a useful business directory. Contact us to ask about a source, correct an entry or object to your personal information appearing.
We use account information to provide the account service under our contract with you. Our legitimate interest in protecting the service covers account security. If you request due-date reminders, we use your email and site dates with your consent to send them. You can withdraw that consent through the unsubscribe link in a reminder.
Billing, support and security
When paid subscriptions are available, Stripe processes payments. We retain customer and subscription references, payment status and limited payment-method details. Full card details are handled by Stripe, not stored in LevHQ.
We use support correspondence to answer your query. Technical records can include your IP address, browser details, requested pages and error information. Quote records contain a hashed IP value, browser information and the referring page. Our legitimate interests are preventing abuse, diagnosing faults and keeping records of enquiries. Billing records also support our accounting and legal obligations.
How long we keep information
Retention depends on the record and why we hold it. We consider whether an account or listing is active, whether an enquiry remains unresolved, our need to investigate abuse or disputes, and any accounting or legal obligations.
Closing an account does not necessarily remove records needed for those purposes. Backup copies may remain until their retention period ends. Contact us to ask about a particular record or request deletion; we will explain any reason we need to retain it.
Your choices and rights
You can ask for access to your personal information, correction of inaccurate details, deletion, restriction of use or a portable copy where the relevant right applies. We may need to verify your identity. These rights are subject to legal conditions.
You can object to our use of your personal data where we rely on legitimate interests. Email support@hqsoftware.app and explain the use you object to.
You can unsubscribe from reminders at any time. Quote matching uses location, coverage and listing tier; it does not decide whether a tester must accept your work.
If you are unhappy with our handling of your information, contact us. You can also complain to the Information Commissioner's Office.